As a Client Service Specialists , you will balance your focus on business results with offering options and finding solutions to help our customers.
Job Responsibilities:
- You are Are very comfortable communicating with customers in a metrics-driven environment
- You are able to navigate multiple technologies while staying engaged our customers
- Demonstrate resiliency, and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Document customer account activities thoroughly and concisely
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of our customers quickly and effectively
- Effectively prioritize work to ensure efficiency
- Abide by all applicable regulatory and department practices and procedures
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement
Required qualification, skills and capabilities:
- You must have a Bachelor's degree or above
- You must be willing to work in an environment that requires 100% phone-based customer interaction
- Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred