PayPal Inside Sales - Merchant Solutions Specialist 

United States, Arizona, Scottsdale 

341392251

Responsibilities:

• Receive a high volume of inbound calls and chats from merchants who have a payments need or require assistance
• Consistently follow up with in-flight opportunities until products are “live-to-site”
• Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges
• Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the merchant’s needs
• Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections
• Understand quickly which sales opportunities to close internally and which to send to specialists in another area
• Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
• Meet and exceed established productivity goals
• Utilize Salesforce to log, track, and maintain customer records
• Collect and share merchant insights with Marketing, Product, and other departments

Qualifications:

• Bachelor’s degree or equivalent work experience
• A track record of success in over-achieving vs. goals or quotas
• Superb interpersonal skills and the ability to build relationships and trust quickly over phone and chat
• Is passionate about helping small business, and loves to work with business owners on phone and chat
• Highly competitive with a fire burning inside
• Top notch listening and communication skills, both verbal and written
• Self-motivated with a tenacious drive to be number 1
• Self-starter; strong work ethic; eager to crush sales goals
• Demonstrated proactive approaches to problem-solving in order to close the business
• Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team