JPMorgan Securities Company - Technology Production Support Associate 

China, Shanghai 

339670837

Job Responsibilities

• Collaborate with local and regional Technology/business/operations/vendor teams to ensure all accountable applications are appropriately managed and supported
• Manage day to day issues with the team including daily health checks of applications and processes, working closely with end users, development and Infrastructure teams, to prioritize and resolve and/or mitigate outages
• Ensure information controls, back-up and recovery strategies are in place across production environments
• Support local regulatory reporting, resiliency, audit and compliance activities from Tech perspective.
• Identify gaps and weaknesses in existing applications, work with AD team to design and implement remediation of these gaps, to enhance the stability of applications
• Track and escalate risks and issues to drive their timely mitigation/resolution. Support Tech offshore teams in regional/global projects rollout to China
• Follow regional production support practice on all onshore system support, ensure changes to the applications follow a disciplined change management processes including all documentation, reviews, and approval steps

Required qualifications, capabilities, and skills

• Extended technology experience ideally with financial service domain and at least 2 years’ experience in production management, application support
• Strong application support skill, experience using tools like Geneos, Splunk, AppDynamics, with the ability to do DevOps
• Tactical thinking and strong analytical skills with high and fast learning capability
• Good mindset of risk management and cyber security
• Confident and organized with strong reasoning and influencing skills
• Fair writing and verbal commination in both English and Chinese

Preferred qualifications, capabilities, and skills

• Experience of working with internal audit teams and external regulators
• Knowledge of Trade Surveillance, Regulator Reporting, AML&KYC applications would be advantage
• Good Knowledge on Unix Shell, Python scripting, JAVA web-based applications, and Hands on experience in writing complex SQL queries, Stored Procedures and defining DB objects
• Networking / Infrastructure working knowledge a plus
• High level of independence, energy and integrity
• Ability to work in a demanding, fast paced environment and handle multiple, competing priorities and assignments at one time
• SAC qualification