In this role you will support key initiatives to drive the global strategy of Membership across channels in close collaboration with peers from Marketing, Digital, and Retail, among others. You will work in a fast-paced, international, and highly strategic environment with many opportunities to develop and to gain exposure to and influence decision making at Senior Leadership levels. Success will rely on your ability to bring in new ideas to continuously evolve and adapt, strengthening the Members First execution.
Membership Program Strategy
- Support projects/initiatives to evolve our program to industry-leading standards translating business priorities and member insights into actionable plans across channels in close collaboration with Membership Planning team.
- Support the evolution of Membership Frameworks and Mechanics to increase member engagement and sales across touchpoints.
- Collaborate with Digital Strategy and Brand Strategy teams to integrate innovations into the Membership framework, keeping the program always evolving with latest technologies and trends.
- Support the evolution of assigned always-on rewards, experiences and services (Value Proposition) in close collaboration with Membership Brand, Membership Retail and Membership Digital.
- Support Membership branding enhancements across digital and physical consumer touchpoints in close collaboration with Membership Brand team.
- Collaborate closely with Membership Digital Team to ensure that business requirements are translated to a prioritized product Roadmap.
Project Management
- Implement standard project management approach and effective communication methodology.
- Support program planning for cross-functional initiatives incl. deliverables, milestones, progress monitoring. Drive for results and monitor progress in achieving goals.
- Infuse outside in ideas into the team to inform strategic thinking in team.
Knowledge, Skills and Abilities:
- Ability to work in a fast-paced environment with different international cultures
- Ability to handle ambiguity and untangle complex situations into actionable activities
- Strong analytical skills and critical strategic thinking
- Distinctive strategic mindset and ability to prioritize high numbers of tasks with varying workload and importance
- Solutions-oriented approach and entrepreneurial mindset
- Strong interpersonal skills (communication, influencing, stakeholder management), especially when interacting with different levels of business
- Good level of commercial awareness, business acumen and practical judgement
- Strong Office skills are a must, with an emphasis on Excel
- Mental flexibility, initiative, determination, and results orientation
- Fluency in written and spoken English
Requisite Education and Experience / Minimum Qualifications:
- University degree in business, ideally with Sales or Marketing focus (Masters or MBA preferred)
- Digital background is a plus
- 4+ years of in-depth experience in Membership/Loyalty/CRM
- Cross-functional experience ideally with / Digital / Marketing / Sales / IT
- Industry: sporting goods or comparable industry
- Experience working with stakeholders and experts at various organizational levels
- Experience within different countries and/or different cultures