Philips Services Leader MR Business Unit 

Germany, Hesse 

335250828

Service Leader MR is responsible for high-quality services (maintenance and professional services) value proposition creation, serviceability & deliverability of software, products, service innovation, service documentation & delivery instructions, service & delivery employee education, level 3 support and securing solution delivery requirements as part of solution creation programs.

The role involves:

• MR service business management with full P&L end to end responsibility

• Define MR business model of profitability over the service axis, focus on nurturing IB, quality turnaround, Integral Gross Margin (IGM) focus driven by reliability and remote

• Drive customer first quality in Services

• Own the services portfolio for the business, connected to the overall aspirations of the Business

• Own the performance management of the services with focus on revenue recognition, integral gross margin, customer satisfaction, services productivity, resources utilization, SLA, project performance

• Define the requirements for enablers across the end-to-end chain for business services

• Develop and maintain a strategic services plan to meet future requirements and incorporate relevant business trends and needs

• Drive capability- building and talent/leadership development to ensure the efficient operation of the business services function

• Host certain enterprise level activities.

• Minimum 15+ years of experience in providing services-based solutions to customers in the healthcare industry, including the Services in global and multicultural settings

• Strong business acumen, where previous experience in MR or Imaging businesses is strongly preferred.

• Experience in regulatory & quality management system in Healthcare.

• Proven leadership and capability building of large services teams in cross cultural, multi-site setup and matrix organization

• Quality mindset and knowledge of challenges of our customers in healthcare and how we can support our customers deliver through solutions and services

• Insights and experience with technology, business model or customer success transformational change and capability development, ideally

• Emotional Intelligence and thought leadership to influence peers and cross functional teams

• Broad understanding of full range of business challenges and opportunities and internal/external trends in services and solution delivery

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