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Service Leader MR is responsible for high-quality services (maintenance and professional services) value proposition creation, serviceability & deliverability of software, products, service innovation, service documentation & delivery instructions, service & delivery employee education, level 3 support and securing solution delivery requirements as part of solution creation programs.
Your role:The role involves:
MR service business management with full P&L end to end responsibility
Define MR business model of profitability over the service axis, focus on nurturing IB, quality turnaround, Integral Gross Margin (IGM) focus driven by reliability and remote
Drive customer first quality in Services
Own the services portfolio for the business, connected to the overall aspirations of the Business
Own the performance management of the services with focus on revenue recognition, integral gross margin, customer satisfaction, services productivity, resources utilization, SLA, project performance
Define the requirements for enablers across the end-to-end chain for business services
Develop and maintain a strategic services plan to meet future requirements and incorporate relevant business trends and needs
Drive capability- building and talent/leadership development to ensure the efficient operation of the business services function
Host certain enterprise level activities.
Minimum 15+ years of experience in providing services-based solutions to customers in the healthcare industry, including the Services in global and multicultural settings
Strong business acumen, where previous experience in MR or Imaging businesses is strongly preferred.
Experience in regulatory & quality management system in Healthcare.
Proven leadership and capability building of large services teams in cross cultural, multi-site setup and matrix organization
Quality mindset and knowledge of challenges of our customers in healthcare and how we can support our customers deliver through solutions and services
Insights and experience with technology, business model or customer success transformational change and capability development, ideally
Emotional Intelligence and thought leadership to influence peers and cross functional teams
Broad understanding of full range of business challenges and opportunities and internal/external trends in services and solution delivery
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