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Philips Services Leader MR Business Unit 
Germany, Hesse 
335250828

26.07.2024
Job Description

Service Leader MR is responsible for high-quality services (maintenance and professional services) value proposition creation, serviceability & deliverability of software, products, service innovation, service documentation & delivery instructions, service & delivery employee education, level 3 support and securing solution delivery requirements as part of solution creation programs.

Your role:

The role involves:

  • MR service business management with full P&L end to end responsibility

  • Define MR business model of profitability over the service axis, focus on nurturing IB, quality turnaround, Integral Gross Margin (IGM) focus driven by reliability and remote

  • Drive customer first quality in Services

  • Own the services portfolio for the business, connected to the overall aspirations of the Business

  • Own the performance management of the services with focus on revenue recognition, integral gross margin, customer satisfaction, services productivity, resources utilization, SLA, project performance

  • Define the requirements for enablers across the end-to-end chain for business services

  • Develop and maintain a strategic services plan to meet future requirements and incorporate relevant business trends and needs

  • Drive capability- building and talent/leadership development to ensure the efficient operation of the business services function

  • Host certain enterprise level activities.

You're the right fit if:
  • Minimum 15+ years of experience in providing services-based solutions to customers in the healthcare industry, including the Services in global and multicultural settings

  • Strong business acumen, where previous experience in MR or Imaging businesses is strongly preferred.

  • Experience in regulatory & quality management system in Healthcare.

  • Proven leadership and capability building of large services teams in cross cultural, multi-site setup and matrix organization

  • Quality mindset and knowledge of challenges of our customers in healthcare and how we can support our customers deliver through solutions and services

  • Insights and experience with technology, business model or customer success transformational change and capability development, ideally

  • Emotional Intelligence and thought leadership to influence peers and cross functional teams

  • Broad understanding of full range of business challenges and opportunities and internal/external trends in services and solution delivery

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