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Tesla Systems Support Operations Engineer Energy United States, California, Fremont 333688038
16.04.2025
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What You’ll Do What You’ll Bring
- Monitor battery system performance and availability to ensure contractual obligations are being met
- Handle after-hours customer escalations via Tesla hotline system.
- Monitor and respond to alarms annunciated on Tesla’s proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams
- Act as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operation
- Respond, communicate, and escalate abnormalities with the Tesla’s proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system
- Respond, communicate, and escalate any cybersecurity concerns
- Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
- Capable of working in a 24/7 environment, working 10-hour shifts, including weekends
- Experience in a customer service environment
- Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc.), and interpret electrical single line diagrams
- Experience using Microsoft Word, Microsoft Excel
- Excellent written and verbal communication skills
- Ability to independently make decisions, and escalate when necessary
- Enthusiasm for green technology
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