Define business requirements to technical Software Engineers, synthesizing stakeholder problem statements into user stories and application personas
Partner with Software Engineers and challenge proposed solutions to meet requirements
Write database updates and basic software code as needed to support bulk changes and administration of software tools for business users
Validate Software development in stage or test environments to confirm desired behavior before deployment, including coordination and information transfers through multiple applications
Effectively communicate process and software changes to all stakeholders across multiple organizations/ teams, with reinforcing quantitative measurements to ensure compliance
Drive problem solving and continuous improvement initiatives with cross functional teams to improve end to end service processes
Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations and regular KPI reviews
What You’ll Bring
Bachelor's Degree in Business, Engineering, and/or other quantitative and technical fields or equivalent experience
Evidence of exceptional ability, especially within an ambiguous environment
Experience in technical project management for software migration and systems development
3-5 years of experience in program manager or other structured business environments
Experience with JIRA, Confluence, and other project management tools.
Excellent analytical skills (e.g., Microsoft Office applications, SQL, Tableau, etc.)
Highly collaborative, team oriented, and comfortable leading cross-functional projects, especially those consisting of both technical and non-technical stakeholders