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Tesla Associate Energy Systems Technical Support Engineer Australia, Victoria, Melbourne 974608746
06.04.2025
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What You’ll Do What You’ll Bring
- Provide the highest level of customer support by answering customer inquiries
- Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
- Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
- Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
- Determine if a technical solution can be resolved remotely or if on-site service is required
- Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
- Accurately record issues and data into a CRM database
- This role may require shifted workweek to provide weekend support
- Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
- Excellent written and oral English communications skills
- Excellent customer service skills
- Ability to prioritize effectively and handle shifting priorities
- Experience with CRM systems and MS Office Suite
- Energy industry experience or background in a technical support
- Understanding of distributed generation and/or energy storage systems preferred
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