Citi Group Head - Operations & Technology C16 CIUDAD DE MEXICO 

Mexico, Mexico City 

329511023

1.- Strategic Leadership:

• Develop and implement the operations and technology strategy aligned with the Banamex overall goals.
• Lead the Operations and Technology area, fostering a culture of high performance and continuous improvement.
• Collaborate with executive leadership to shape the bank’s strategic direction and long-term goals.
• Lead the Banamex transformation to successfully separate from Citi services by executing a TSA insourcing plan.

2.- Operational Management:

• Oversee daily operations to ensure efficiency, quality, and cost-effective management of resources.
• Develop and enforce policies, procedures, and standards to enhance operational effectiveness.
• Ensure compliance with regulatory requirements and internal policies.

3.- Technology Innovation:

• Drive Banamex technology strategy, focusing on architecture modernization, digital transformation, cybersecurity, and stability.
• Identify and implement new technologies that enhance banking operations and customer experience in the process of separating Banamex from Citi services.

• Manage IT infrastructure, ensuring robust security measures and system reliability.
• Lead the transformation in the infrastructure área to insource services from Citi.

4.- Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations and technology team.
• Promote a culture of innovation, accountability, and professional growth.
• Ensure the team is equipped with the skills and tools needed to excel in their roles.
• Project Management:
• Oversee major operational and technological projects, ensuring they are completed on time, within scope, and budget.
• Coordinate with cross-functional teams to deliver seamless project execution and change management.

5.-Project Management:

• Oversee major operational and technological projects, ensuring they are completed on time, within scope, and budget.
• Coordinate with cross-functional teams to deliver seamless project execution and change management.

6.- Customer Focus:

• Enhance the customer experience through streamlined operations and innovative technology solutions.
• Collect and analyze customer feedback to continuously improve banking services and products.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field; Master’s degree preferred.
• Minimum of 15 years of experience in banking operations and technology, with at least 10 years in a senior leadership role.
• Proven experience in strategic planning, project management, and leading large teams.
• Strong knowledge of banking regulations, compliance standards, and industry best practices.
• Excellent communication, leadership, and problem-solving skills.
• Demonstrated ability to drive technological innovation and operational excellence.

Key Competencies:

• Strategic Vision: Ability to anticipate trends and develop strategies that position the Banamex as a leader in the sector.
• Innovation Management: Ability to identify innovation opportunities and lead the implementation of advanced technological solutions.
• Analytical Skills: Ability to analyze complex data and processes, identifying areas for improvement and proposing effective solutions.
• Customer Focus: Focus on improving customer experience and delivering high-quality services.
• Adaptability: Flexibility to adapt to changes in the regulatory and technological environment of the banking sector.

Time Type:

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