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Responsibilities
Closely working with Field Engineers, Repair Center, Service Sales and Sales teams on a daily basis regarding all job types (CR, PM, Installations etc.),
Ensuring prompt customer support for all contract and non-contract related requests,
Maintaining install database accuracy by supporting Field team and external customers via phone and email,
Timely and accurate billing of customers for non-contract services,
Following Quality Assurance processes including proper archiving of contract and non-contract documentation (quotes, invoices),
Supporting finance and cash collection teams for timely resolution of customer disputes (Concessions, Penalties, Write offs, Credit Notes),
Supporting Finance team during month, quarter and year-end financial closing,
Effectively focus and prioritization of various projects, driving process improvement initiatives to standardize & change way of doing,
Identifying and reporting any quality or compliance concerns and take immediate corrective action as required.
Required Qualifications & Skills
Bachelor’s Degree in Business or related field of study,
Fluent English and Polish,
Excellent organizational and time management skills,
Ability to prioritize and meet deadlines,
Follow up and attention to detail,
Excellent analytical skills
Very good communication skills with the ability to communicate with internal & external teams and customers at all levels,
Act effectively and be self-motivated,
Ability to be part of an effective project management,
Ability to show a decision-making capability and take initiative once required,
Ability to focus on process improvements to eliminate non-value-added items.
Inclusion and Diversity
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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