GE HealthCare Business Operation Specialist 

Poland, Masovian Voivodeship 

327625819

As a Business Operations Specialist, you will manage different stages of our installed base lifecycle: you will do this by entering customer quotations/contracts in the Service ERP, ensuring timely and accurate billing of customers for contract and non-contract services and managing various communications with customers.

Responsibilities

• Closely working with Field Engineers, Repair Center, Service Sales and Sales teams on a daily basis regarding all job types (CR, PM, Installations etc.),

• Ensuring prompt customer support for all contract and non-contract related requests,

• Maintaining install database accuracy by supporting Field team and external customers via phone and email,

• Timely and accurate billing of customers for non-contract services,

• Following Quality Assurance processes including proper archiving of contract and non-contract documentation (quotes, invoices),

• Supporting finance and cash collection teams for timely resolution of customer disputes (Concessions, Penalties, Write offs, Credit Notes),

• Supporting Finance team during month, quarter and year-end financial closing,

• Effectively focus and prioritization of various projects, driving process improvement initiatives to standardize & change way of doing,

• Identifying and reporting any quality or compliance concerns and take immediate corrective action as required.

Required Qualifications & Skills

• Bachelor’s Degree in Business or related field of study,

• Fluent English and Polish,

• Excellent organizational and time management skills,

• Ability to prioritize and meet deadlines,

• Follow up and attention to detail,

• Excellent analytical skills

• Very good communication skills with the ability to communicate with internal & external teams and customers at all levels,

• Act effectively and be self-motivated,

• Ability to be part of an effective project management,

• Ability to show a decision-making capability and take initiative once required,

• Ability to focus on process improvements to eliminate non-value-added items.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.