Plarium External Player Support Agent contract 

Ukraine, Lviv Oblast, Lviv 

324453134

This position involves 7 weeks of paid training: Monday to Friday from 10:00 to 18:30 Kyiv time (GMT+2). Upon completion of this training, work will be in shifts from Sunday to Thursday. Options for working hours (Kyiv time, GMT+3) are as follows:

1. Shift 1: 06:00 – 14:30
2. Shift 2: 08:00 – 16:30

• Managing player requests via email using Zendesk

• Explaining game functionalities to players using your knowledge of game mechanics

• Investigating cases related to accrual and use of game resources

• Creating bug reports and technical reports

• Interacting with our in-house team of support agents

• English language skills (written and spoken) at the upper-intermediate level or higher

• Fluency in Ukrainian

• Interest in games and an understanding of game mechanics

• Effective communication skills and understanding of customer communication principles

• Desire to work in a team

• Time management skills and the ability to multitask

• A laptop or PC and the ability to work during power outages

• Ukrainian citizenship or a work permit for Ukraine

• Action shooter gaming experience

• Knowledge of software testing and a deep understanding of the principles of bug report creation

• Cooperation under a gig contract

• Opportunity to work remotely

• 20 calendar days of paid vacation and days off on public holidays

• Fully paid sick leave