Rapid7 Associate SOC Advisor 

Australia, Victoria, Melbourne 

324291424

The shifts are: Sunday-Wednesday and Wednesday-Saturday

In this role, you will:

• Assist in supporting incident response engagements through customer communications and reporting

• Triage alerts in our global alert queue alongside experienced analysts

• Work closely with TACOPS analysts and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture

• Review and generate high-quality accurate and contextual customer deliverables

• Perform log search queries to identify suspicious activity in customer environments

• Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans

• Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations

• Ensure that customer’s Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed

• Assist in technology deployment and client onboarding processes

• Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap

• Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you’ll bring include:

• Associates or Bachelor’s Degree in Information Technology and related disciplines, or two or more years of related experience

• Experience using a homelab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience

• Significant client relationship management experience

• Strong understanding of common enterprise technologies

• Proven ability to convey extremely technical concepts to audiences with varying technical prowess

• Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.

• Interest in technology deployment and configuration experience

• Strong interest in security frameworks and concepts

• Exceptional organization and time management abilities

• Peer-reviewing colleagues’ work for errors and inaccuracies i.e quality assurance