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In this role, you will:
Work closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
Assist in Incident Response handling and customer communication
Review and generate high-quality accurate and contextual customer deliverables
Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
Assist in technology deployment and client onboarding processes
Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
The skills you’ll bring include:
Associates Degree in information Technology, or two or more years of related experience
2-3 years of experience in Information Security or related discipline
Significant client relationship management experience
Strong understanding of common enterprise technologies
Proven ability to convey extremely technical concepts to audiences with varying technical prowess
Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.
Interest in technology deployment and configuration experience
Strong interest in security frameworks and concepts
Exceptional organization and time management abilities
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