Bachelor’s degree in Computer Science, Engineering or related field or equivalent work experience
Substantial experience in Change Management and Adoption.
Deep understanding of Microsoft 365, Azure AI, and Copilot technologies.
Strong communication and stakeholder management skills, with the ability to influence at all levels.
Passion for innovation, customer success and continuous learning.
Fluent in English; Dutch or French is a plus.
Responsibilities
Some of your responsibilities include:
Be a trusted advisor and drive business value through AI Transformation : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
Lead Adoption Strategy : Design and execute tailored adoption and change management plans that align with customer business objectives and Microsoft’s AI vision.
Drive Organizational Change : Guide customers through the cultural and operational shifts required to embed Copilot into daily workflows.
Champion Business Value : Translate technical capabilities into measurable business outcomes, using ROI models, usage analytics and success metrics.
Enable Stakeholders : Engage executive sponsors, change agents and champions to build momentum and sustain adoption across departments.
Deliver Readiness & Training : Facilitate workshops, onboarding sessions, and enablement programs to upskill users and ensure Copilot readiness.
Collaborate Across Teams : Partner with sales, engineering, and partners to ensure seamless delivery and customer success.
Contribute to IP & Scale : Help build reusable assets, playbooks, and best practices to scale adoption efforts across regions.
Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback and success stories to inform internal strategy and execution.