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We are looking for a Supportability Manager who thinks strategically, works pragmatically, and enjoys delivering solutions enabling others to succeed. You will be the primary supportability lead acting as a trusted partner to many MCAPS businesses and engineering teams who support and enable multi-billion-dollar revenue. In this role, you will be accountable for leveraging the vast amounts of qualitative and quantitative data generated from the MCAPSHelp AI led help and support platform and tenants. You will distill this down into actionable and quantifiable insights and feed into and/or create rhythms where this may be leverage for decissions and investments. You will influence change and adoption velocity and future design of experiences. On other words you will be the value amplifier of the aggregated and holistic help and support ecosystem to steer decissions for enhanced experiences and simplification.
Required/Minimum Qualifications
Additional or Preferred Qualifications
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