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We are looking for a Business Management Leader who thinks strategically, works pragmatically, and enjoys delivering solutions enabling others to succeed. You will be the primary lead acting as a trusted partner to many MCAPS businesses and their internal operations teams who support and enable multi-billion-dollar revenue. In this role, you will be accountable for a portfolio of businesses enabling their internal support lifecycle enabling them to accelerate and leverage AI led help & support digital solutions. You will spearhead the alignment and strategic direction towards a vision of scaled, standardized and streamlined AI led help & support experiences, often focused on 1st party solutions and being Customer Zero, maximizing the art of the possible via AI and automation. Working closely with key stakeholders in your portfolio you will deeply understand their roadmap, support needs and translate these into requirements enabling onboarding onto standard, customized or customer-zero help experiences. You will oversee prioritization and act as the primary point of contact / escalation throughout, ensuring that solutions are adopted effectively and deliver tangible value to our customers.
Required/Minimum Qualifications
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