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You will spearhead operational best practices, to ensure robust and timely application of technical products and configurations enabling and empowering tenants to leverage the full power of the MCAPSHelp platform, innovation, AI and insights. You will influence the appropriate level of standardization and re-use of IP, for optimized technical expenditure, and maximize AI led support experiences. As a leader you will foster a culture of innovation, being and showcasing Customer Zero application of Microsoft Products. Where appropriate you will partner with outsourced suppliers and global service integrators for true scale and best in class experiences.
Required/Minimum Qualifications
Additional or Preferred Qualifications
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