ORCA Security Head Worldwide Service Providers 

United States 

317878304

Key Responsibilities:

• Strategic Development: Formulate and execute a comprehensive MSSP strategy that aligns with our business goals, focusing on both enterprise and mid-market accounts.
• Market Expansion: Develop a low-touch, no-touch model for down-market (velocity) clients to ensure efficient service delivery.
• Service Creation: Drive the creation of new services to enhance the MSSP portfolio, helping MSP/MSSP partners create services using Orca Security’s MSP product.
• Product Development: Work with development teams to develop Orca’s MSSP product offering.
• Partner Engagement: Responsible for all aspects of the managed services business including strategy, program, pricing, sell to, sell with & through. Engage other functional leaders to deliver enablement, marketing, and more.
• Partner Types: Work with pure-play MSPs, GSIs, hybrid VARs, Telco MSPs, and cloud native MSPs.
• GSI Collaboration: Utilize Global System Integrators (GSIs) as a strategy for market reach and enhanced service offerings.
• Business Models: Build sell to, and sell through business models.
• Marketing Collaboration: Collaborate with MSP marketing teams, including ‘Powered by’ marketing strategies.
• Client Engagement: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
• Team Building: Developing a roadmap for scaling the MSSP team globally, including recruiting, training, and mentoring new team members.
• Operational Excellence: Oversee the daily operations of the MSSP, ensuring the highest standards of service delivery.
• Market Analysis: Conduct regular market research to identify trends, threats, and opportunities within the MSSP landscape.
• Sales Support: Collaborate with the sales team to provide subject matter expertise during client engagements and support business development activities.
• Customer Success Collaboration: Work with Customer Success to ensure customer lifecycle success.
• Partner Operations: Work with Partner Operations to streamline reporting and KPIs.
• OKR Development: Develop and implement Objectives and Key Results (OKRs) to drive performance and alignment with business goals.
• Revenue Responsibility: Own the revenue responsibility for this business/product segment’s Annual Recurring Revenue (ARR).
• Global Experience: Experience with MSP aggregators and distributors on a global scale.

ABOUT YOU

• Education: Bachelor’s degree.
• Experience: Minimum of 8-10 years in cybersecurity with a focus on managed security services. Experience in developing security strategies for enterprise and mid-market clients.
• Technical Skills: Proficient in security operations.
• Leadership: Demonstrated ability to lead and scale teams, manage complex projects, and drive business growth.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex security concepts to diverse audiences.