NICE Senior Technical Writer 

Netherlands, North Holland 

313547997

We’re seeking a detail-oriented and tech-savvy
Senior Technical Writerto join our software development team. You’ll be responsible for creating clear, concise, and user-friendly documentation that helps developers, users, and stakeholders understand and use our software products effectively.

• Job type: Full-time
• Experience level: Senior
• Role: Senior Technical Writer
  Alkmaar, Netherlands

• Create and maintain high-quality documentation including:
  • Deployment guides
  • User guides
  • Developer and API guides
• Translate complex technical concepts into accessible content for both technical and non-technical audiences
• Collaborate with software engineers, product managers, and UX designers to understand product features and technical workflows
• Work with version control systems (such as Bitbucket and Git) to manage documentation alongside code
• Ensure documentation is consistent with brand voice, style guides, and standards
• Continuously improve documentation based on user feedback and product updates

Required

• Excellent English communication ability and clear concise writing skills
• Strong awareness of target audience: end users, administrators, field service engineers, installation engineers
• Experience of content management and single-sourcing
• Social skills: collecting input, working with on-site and remote with dev/QA teams, product owners and tech support
• Understanding of software terminology and an interest in software
• Affinity with UI/UX and ability to advise on UI messages, labels and other text
• A keen eye for detail and accuracy in using terminology

You will have an advantage if you also have:

• Experience with MadCap Flare, Source Control (Git, Bitbucket), Snagit or MadCap Capture, Adobe Acrobat Pro, Copilot
• Experience writing for SaaS and cloud platforms
• University or equivalent level, with a minimum of 4 years of work experience and a strong technical communication background

Recruitment process

Director, Engineering, Compliance

Individual Contributor