Ebay eBay Customer Service Representative 

United States, Nevada 

311925011

This is a Remote Position

Must Be Located in Nevada

You will:

• Communicate with eBay’s Sellers through inbound phone calls.

• Able to drive clarity and ask probing questions to identify the root of the issue. Convey realistic expectations about next steps and actions, with a focus on first time resolution.

• Ability to demonstrate special care and connection with customers, establishing trust and driving brand loyalty.

• Apply your own judgment in certain cases to proactively find a resolution when not immediately available.

• Provide up-selling, cross-selling and account retention services as needed.

• Assist customers with questions related to billing, technical problems, listing queries, and payment processing.

• Proactively engage with customers to uncover their needs, with an eye towards identifying upsell and cross-sell opportunities that align with their requirements and enhance their satisfaction.

• Cultivate a growth mindset by embracing challenges, persisting in the face of setbacks, seeking feedback for continuous improvement, adapting to new situations, and viewing failures as opportunities for development and innovation.

• Demonstrate resiliency by maintaining a positive attitude, recovering quickly from difficulties, and adapting effectively by navigating through challenges with confidence and perseverance.

You are:

• Able to work a full-time shift with two consecutive days off, working Saturday or and Sunday

• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers.

• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.

• Able to deliver extraordinary impact. You start by being excellent at the basics and going over and beyond for our people, customers, and partners.

• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights.

• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.

To be successful (Requirements):

• 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence

• Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches

• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations.

• Skilled and insightful to the needs of customers

• Comfortable in a dynamic, fast-paced, and constantly evolving working environment.

Work from Home Requirements:

• Must Be Located in Nevada.

• Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.

• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home.

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload.

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email and asked to complete an online skills assessment.

Our Benefits:

• Starting pay of $20.00/hr with differentials for swing and weekend shifts
• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
• Teammates can receive quarterly bonuses and yearly raises based on performance.

And many more at

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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