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Ebay eBay Customer Service Representative 
United States, Utah, Salt Lake City 
556119859

19.09.2024

This is a Remote Position

Key Responsibilities

  • Be a customer champion, committed to creating magical customer experiences in line with our service standards.

  • Demonstrate a compliance mindset by striking the right balance across customer, business, and regulatory requirements.

  • Partner with operational leadership to identify barriers to customer success, while actively supporting a culture of continuous improvement across our standard operating procedures

  • You will own your commitments ensuring your efforts align with departmental goals and objectives securing eBay's overall success.

  • You are a pro handling inbound calls within a queue, ensuring consistent customer outcomes.

  • Demonstrate commercial awareness through value add, which builds customer loyalty and enables business growth.

  • You come prepared to roll up your sleeves, always agile and flexible, ready to engage in new campaigns, categories, and ways of working.

  • Foster positive relationships within your network building a trusted, open, and fun work environment.

Relevant Experience & Role Competencies

  • 2+ years of call center or relevant customer service experience

  • A stellar communicator, with high level of empathy and emotional intelligence

  • Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches

  • You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations.

  • Skilled and insightful to the needs of customers

  • Comfortable in a dynamic, fast-paced, and constantly evolving working environment.

  • We provide 8 weeks of virtual training Monday - Friday.
    We require full attendance for the training period and advise that no PTO can be taken in the first 3 months of this position to provide optimum training & upskilling.


Work from Home Requirements:

  • Must Be Located in Utah.

  • Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.

  • Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home.

  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

  • Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload.

Benefits:
  • Starting pay of $20.00/hr with differentials for swing and weekend shifts

  • Benefits on Day 1 (Medical, Dental, Vision Insurance)

  • 16+ Days of Paid Time Off

  • eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay

  • Teammates can receive quarterly bonuses and yearly raises based on performance.

And many more at

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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