Ebay eBay Customer Service Representative 

United States, Utah, Salt Lake City 

556119859

This is a Remote Position

Key Responsibilities

• Be a customer champion, committed to creating magical customer experiences in line with our service standards.

• Demonstrate a compliance mindset by striking the right balance across customer, business, and regulatory requirements.

• Partner with operational leadership to identify barriers to customer success, while actively supporting a culture of continuous improvement across our standard operating procedures

• You will own your commitments ensuring your efforts align with departmental goals and objectives securing eBay's overall success.

• You are a pro handling inbound calls within a queue, ensuring consistent customer outcomes.

• Demonstrate commercial awareness through value add, which builds customer loyalty and enables business growth.

• You come prepared to roll up your sleeves, always agile and flexible, ready to engage in new campaigns, categories, and ways of working.

• Foster positive relationships within your network building a trusted, open, and fun work environment.

Relevant Experience & Role Competencies

• 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence

• Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches

• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations.

• Skilled and insightful to the needs of customers

• Comfortable in a dynamic, fast-paced, and constantly evolving working environment.

• We provide 8 weeks of virtual training Monday - Friday.
  We require full attendance for the training period and advise that no PTO can be taken in the first 3 months of this position to provide optimum training & upskilling.

Work from Home Requirements:

• Must Be Located in Utah.

• Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.

• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home.

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload.

• Starting pay of $20.00/hr with differentials for swing and weekend shifts

• Benefits on Day 1 (Medical, Dental, Vision Insurance)

• 16+ Days of Paid Time Off

• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay

• Teammates can receive quarterly bonuses and yearly raises based on performance.

And many more at

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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