Airbnb Senior Analyst Payment Risk 

India 

309536456

A Typical Day:

• Maintain Subject Matter Expertise of your respective specialization to successfully complete core work and escalations
• Educate users on how to maintain security and safety while using Airbnb responsibly
• Investigate complex situations and potential fraud surfaced in high volume queues
• Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
• Understand our risk systems and investigate account patterns
• When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family
• Maintain high levels of confidentiality while performing investigations
• Comprehensively document investigations
• Develop and maintain a comprehensive understanding of the purpose of your Specialization
• Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
• Demonstrate great judgement and be open to sharing what you know with others.

Your Expertise:

• 1-2 years of experience within risk management, fraud prevention, chargeback, or Risk operations
• Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening/night or early morning hours.
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience.
• Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
• Solution and outcome-oriented
• Strong investigative ability, internet research, organizational, and analytical skills.
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.
• Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies.
• Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-­functional team needs.
• Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,
• Ability to analyze data for patterns and detail oriented:­ you do your due diligence when completing an investigation.
• Strong communication skills, both written and spoken, self-motivated and results-oriented.
• Detail oriented:­ you do your due diligence when completing an investigation
• Ability to learn and adapt to new technologies. Able to work and self-organise with rapidly changing priorities
• Ability to analyze data for patterns and draw conclusions and suggestions
• Fluency in another language is a plus
• You may have 2 to 4 years experience in a similar role elsewhere or you may have learned on the job at Airbnb