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Airbnb Senior Analyst Payment Risk 
India 
309536456

27.07.2024

A Typical Day:

  • Maintain Subject Matter Expertise of your respective specialization to successfully complete core work and escalations
  • Educate users on how to maintain security and safety while using Airbnb responsibly
  • Investigate complex situations and potential fraud surfaced in high volume queues
  • Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
  • Understand our risk systems and investigate account patterns
  • When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family
  • Maintain high levels of confidentiality while performing investigations
  • Comprehensively document investigations
  • Develop and maintain a comprehensive understanding of the purpose of your Specialization
  • Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
  • Demonstrate great judgement and be open to sharing what you know with others.

Your Expertise:

  • 1-2 years of experience within risk management, fraud prevention, chargeback, or Risk operations
  • Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening/night or early morning hours.
  • Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience.
  • Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
  • Solution and outcome-oriented
  • Strong investigative ability, internet research, organizational, and analytical skills.
  • Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.
  • Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies.
  • Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-­functional team needs.
  • Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,
  • Ability to analyze data for patterns and detail oriented:­ you do your due diligence when completing an investigation.
  • Strong communication skills, both written and spoken, self-motivated and results-oriented.
  • Detail oriented:­ you do your due diligence when completing an investigation
  • Ability to learn and adapt to new technologies. Able to work and self-organise with rapidly changing priorities
  • Ability to analyze data for patterns and draw conclusions and suggestions
  • Fluency in another language is a plus
  • You may have 2 to 4 years experience in a similar role elsewhere or you may have learned on the job at Airbnb