JPMorgan Human Resources Employee Digital Service Experience Specialist Analyst 

China, Hong Kong, Hong Kong Island 

309075596

Job responsibilities:

• Provide location oversight processes and operations related to onboarding process, Right to Work management, benefits, etc.
• Handle queries and escalation from employees in partnership with various stakeholders, operations teams across the region, and vendors where needed.
• Reviewing and managing letters, documents and communications related to employment and benefits.
• Work closely with the various functional teams in India and Philippines Corporate Centres and Hong Kong to ensure that services are provided as required by the location.
• Manage SharePoint / intranet site to ensure that information contained therein is updated.
• Review, validate and reconcile invoices for payment processing.
• Plan and coordinate activities, events or projects with stakeholders and vendors.
• Lead process improvement reviews to ensure efficient and effective services are provided in this quickly changing environment.

Required qualifications, capabilities, and skills:

• Minimum of 3 years’ experience in Human Resources or related field
• Excellent written and oral communication (both verbal and written) skills
• Excellent client relationship skills; ability to identify, build and maintain relationships both within HR and externally to deliver success
• Excellent planning and organizing skills with the ability to multi-task and quickly respond to changing priorities
• Detail-oriented, strong process management mindset
• Strong regulatory awareness, risk and control mindset
• Self-starter; ability to resolve day-to-day issues effectively
• Team player with ability to work in a small team cohesively
• Basic knowledge of HR processes
• Proficiency in Microsoft Word, Excel, PowerPoint

Preferred qualifications, capabilities, and skills:

• Hong Kong benefits and immigration knowledge would be a plus
• Fluency in Cantonese an advantage