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Amazon Technical Account Manager United States, Virginia 30761506
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Sales, Marketing and Global Services (SMGS)*This role requires excellent language proficiency in Mandarin*Every day will bring new and exciting challenges on the job while you:
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5+ years of experience in design/implementation/operations/consulting with distributed applications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
PREFERRED QUALIFICATIONS
- Experience as a technical lead, internally or externally in a customer facing role
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Master’s Degree or PhD in Engineering or a related STEM field
- Proven experience working with large enterprise customers
- Background in a 24x7 operational services or support environment
- Track record in influencing management in technical, operational and strategic decisions
- Hands-on experience with AWS services and/or other cloud offerings
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