Armis Partner Support Operations Specialist 

Romania, Bucharest 

303839209

About the Role:

Armis seeks an Operations Specialist to drive operational efficiency and assist with daily support to partners. This pivotal role demands a strategic mindset, operational acumen, and a hands-on approach. You'll thrive in a dynamic, innovative environment, leveraging your expertise to deliver results-oriented solutions backed by data-driven insights.

Operations Support (60%)

• Own and manage Partner Helpdesk to provide comprehensive daily support to partners and internal teams, addressing a wide range of inquiries including portal access, deal registrations, and program-related matters.
• Manage the partner onboarding program, which involves tasks such as reviewing partner applications, sending partner agreements, and other related activities.
• Assist customer and partner team with operational support such as data hygiene in salesforce

Performance Reporting and Analytics (40%)

• Work on adhoc reporting request for team
• Send weekly reports to leaders on team performance
• Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
• Analyze performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
• Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.

Qualifications

• 1 - 3 years of experience in SaaS companies, preferably working in partner operations, customer operations, sales operations
• Proficiency in CRM (Salesforce), BI tools (Domo, Tableau), and other partner tools such as Crossbeam, Impartner, Gainsight, etc
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with channel partners
• Strong analytical and problem-solving skills
• Bachelor's degree in business, marketing, or a related field