About the Role:
Armis seeks an Operations Specialist to drive operational efficiency and assist with daily support to partners. This pivotal role demands a strategic mindset, operational acumen, and a hands-on approach. You'll thrive in a dynamic, innovative environment, leveraging your expertise to deliver results-oriented solutions backed by data-driven insights.
Operations Support (60%)
- Own and manage Partner Helpdesk to provide comprehensive daily support to partners and internal teams, addressing a wide range of inquiries including portal access, deal registrations, and program-related matters.
- Manage the partner onboarding program, which involves tasks such as reviewing partner applications, sending partner agreements, and other related activities.
- Assist customer and partner team with operational support such as data hygiene in salesforce
Performance Reporting and Analytics (40%)
- Work on adhoc reporting request for team
- Send weekly reports to leaders on team performance
- Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
- Analyze performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
- Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.
Qualifications
- 1 - 3 years of experience in SaaS companies, preferably working in partner operations, customer operations, sales operations
- Proficiency in CRM (Salesforce), BI tools (Domo, Tableau), and other partner tools such as Crossbeam, Impartner, Gainsight, etc
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with channel partners
- Strong analytical and problem-solving skills
- Bachelor's degree in business, marketing, or a related field