Microsoft Principal Technical Program Manager Change Management 

United States, Washington 

301543481

As the governing authority for onsite operations, you will lead efforts to identify and recommend optimal solutions to solve complex problems. Your expertise in electrical and mechanical HVAC infrastructure maintenance and operations change processes will be essential in ensuring that our data centers meet the highest standards of reliability and availability.

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.

• 3+ years experience managing cross-functional and/or cross-team projects

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.

• 8+ years experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

• Relevant certifications in change management (e.g., Prosci Change Management Certification, ITIL) preferred.
• Extensive experience in change management, particularly in mission-critical environments such as data centers, pharmaceuticals, laboratories, oil & gas environments.
• Proven track record in leading and implementing change management processes at a global scale.
• Significant experience in electrical and mechanical HVAC infrastructure maintenance and operations.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 23, 2024.

In this role, you will have the opportunity to leverage a variety of information sources, including monitoring change impact, risks, evaluating industry trends and best practices, and analyzing customer insights and lessons learned. The role involves establishing a standardized and scalable process for managing change within Operations by leveraging existing processes and tools. You will be responsible for driving a measurable system to manage performance, tracking the quantity of changes released, adoption levels, and the risks associated with non-adoption. The role aims to reduce repeat incidents due to process changes by analyzing root causes and implementing corrective actions, setting specific targets for reduction. Additionally, the aspirational goal is to integrate all change management aspects into a single cohesive system that links planning, execution, tracking, and reporting, ensuring seamless collaboration and providing a unified source of truth for all change-related information.

You will partner with the Operational Change Management Product team and champion the delivery of new developments and implementation of programs developed by our group, and serve as an escalation point for issues identified in the operations of our data centers.

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