Job Description
The Product Delivery Program Manager job is high profile and exciting opportunity for an adventurous soul! We strive to be a highly valued, trusted partner with our customers through continuous improvement! Manage the delivery process of KLA’s worldwide fleet to our customer locations from pre-shipment to warranty start.
- Owns and drives Global Installation strategic programs.
- Drives program success by ensuring quality of IDeliver plan creation and execution – cycle time, tool qualification specifications and continuous improvement from issues and learning.
- Coordinates with Division Marketing team, Service Teams and Field Accountant teams on planning to ensure customer requirements are met.
- Monitoring and oversight of our tool delivery process for our worldwide fleet.
- Enables our service and applications teams to drive toward efficient on-time production ready and warranty starts through collaborative partnerships.
- Drives continuous improvement in the quality of our processes and systems. Creates internal / external reports and analytics to measure performance and provide opportunities for improvement and customer satisfaction
Knowledge and Skills:- Organization agility
- Program Management
- Cross functional team management
- Leading within a matrix organization
- Customer Focus
- Ability to manage ambiguity
- Analytical skills
- Ability to understand and take on complex problems with creative solutions
- Proficient with the MS Office suite of applications
- Goodinterpersonal/communicationskills
- Understanding of customer needs
- Ability to learn KLA enterprise systems – logic, design and user needs
- Ability to learn KLA products - tool qualification, performance specifications and customer acceptance
- Ability to successfully promote and drive company level programs
Minimum Qualifications
Bachelor of Science Degree.
Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management is an advantage.)
Language skills in English.