KLA Service Operations Program Manager 

Taiwan, Taiwan Province, Hsinchu 

300013877

Job Description

The Product Delivery Program Manager job is high profile and exciting opportunity for an adventurous soul! We strive to be a highly valued, trusted partner with our customers through continuous improvement! Manage the delivery process of KLA’s worldwide fleet to our customer locations from pre-shipment to warranty start.

• Owns and drives Global Installation strategic programs.
• Drives program success by ensuring quality of IDeliver plan creation and execution – cycle time, tool qualification specifications and continuous improvement from issues and learning.
• Coordinates with Division Marketing team, Service Teams and Field Accountant teams on planning to ensure customer requirements are met.
• Monitoring and oversight of our tool delivery process for our worldwide fleet.
• Enables our service and applications teams to drive toward efficient on-time production ready and warranty starts through collaborative partnerships.
• Drives continuous improvement in the quality of our processes and systems. Creates internal / external reports and analytics to measure performance and provide opportunities for improvement and customer satisfaction

• Organization agility
• Program Management
• Cross functional team management
• Leading within a matrix organization
• Customer Focus
• Ability to manage ambiguity
• Analytical skills
• Ability to understand and take on complex problems with creative solutions
• Proficient with the MS Office suite of applications
• Goodinterpersonal/communicationskills
• Understanding of customer needs
• Ability to learn KLA enterprise systems – logic, design and user needs
• Ability to learn KLA products - tool qualification, performance specifications and customer acceptance
• Ability to successfully promote and drive company level programs

Minimum Qualifications

Bachelor of Science Degree.

Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management is an advantage.)

Language skills in English.