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Monday Customer/Partners Success Manager Japan, Tokyo 299101931
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Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.
Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.
- Develop and execute customer success plans together with the partners based on their main business objectives to support the site overall NDR
- Collaborate with regional leaders, consulting and strategic partners for growing portfolio of ENT & MM Japan key customers. Being the focal point for all post-sell processes
- Work closely with the partners to build their customer success management skills to ensure their customers’ retention and satisfaction.
- 1:1 engagement with targeted customers at key points in the customer journey to define how the success look like, ensure the adoption of and unlock growth opportunities
- Manage exec relationship, running EBRs with collaboration with the partners
- Effectively partners with internal stakeholders (inside and outside Japan) such as Client Services, Renewals and Sales to research and execute success plans with customers
- Manage customers' risk and create risk mitigation plan
- Delivers enablement content in a 1:many format clearly and concisely (Masterclasses, training sessions, office hours) in repetitive cadence to our customers and partners
- Effectively manages platform inquiries and Q&A independently
- 3+ years of experience in SaaS Customer Success Management / Partners success Management/ Consulting (working directly with customers)
- Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
- Experience collaborating with developers, engineers, and product managers to meet customer requirements
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
- Excellent organizational and time-management skills
- Ability to think strategically and execute plans effectively while building long-term relationships with customers
- Succeed in working collaboratively with squads, internal account team, and extended customer’s teams
- Experience working in a global team, for an international company
- Analytical skills and passion towards technology
- Superb written and verbal communication skills (English & Japanese)
- Bilingual (Fluent English & Japanese)
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