Wix Customer Success Manager 

Japan, Tokyo 

175790005

Own a book of business of Wix Enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices

Partner with Product teams to create tailored customer onboarding workshops and training based on predetermined business requirements

Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows

Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business

Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle

Identify growth opportunities and facilitate the renewal process with enterprise customers

Act as the voice of the customer with the Wix product team, helping shape the evolution of the product