AppsFlyer CUSTOMER SUCCESS MANAGER 

Japan, Tokyo 

101034512

What You’ll Do

• Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What You Have

• Background in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
• Fluency in Japanese & English.
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
• Excellent written and verbal communication skills for technical and non-technical audiences
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

Bonus Points

• Being introduced by an AppsFlyer team member is a plus!
• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Product management sense/familiarity

Oren Kaniel, CEO