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AppsFlyer CUSTOMER SUCCESS MANAGER 
Japan, Tokyo 
101034512

17.08.2024

What You’ll Do

  • Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
  • Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
  • Build deep business relationships by continually WOW-ing our customers through exceptional support and service
  • Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
  • Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
  • Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What You Have

  • Background in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
  • Fluency in Japanese & English.
  • Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
  • Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
  • Excellent written and verbal communication skills for technical and non-technical audiences
  • A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

Bonus Points

  • Being introduced by an AppsFlyer team member is a plus!
  • Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
  • Product management sense/familiarity

Oren Kaniel, CEO