Informatica Customer Success Manager - 

Japan, Tokyo 

310735440

Your Role Responsibilities? Here's What You'll Do

• Assess the reasons for customer investment in the platform, clearly articulate and document customer business objectives and success criteria.
• Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value
• Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
• Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
• Proactively identify risks and work with the account team to build a risk mitigation plan
• Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
• Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and demonstrate Informatica's dedication to a successful program.
• Utilize Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
• Recommend additional Informatica services and advisory experts or consulting partners as needed.
• Consistently communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management

What We'd Like to See

• Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
• Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist.
• Strong consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and/or point of view on how to address it
• Significant customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.

Role Essentials

• Experience working with cloud licensing models, experience in consumption licensing models is highly desired.
• Ability to engage in effective and influencing conversations at the C-level
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Experienced Professional with 5+ years of relevant software and/or consulting experience

• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit