NetApp NGS Project Manager 

United States, North Carolina 

298351573

Essential Functions and Responsibilities include but are not limited to:

• Review new bookings for PS projects within the project management system.
• Review of service portal with a proactive approach to pipeline.
• Work closely with customers and account teams to determine the scope of work and LOE required.
• Work with program managers to obtain dates for scheduling and assist with questions concerning order details.
• Work closely with the resource management team to identify and align skill requirements and resources.
• Drive the delivery of existing PS capabilities through a simplified approach to triage.
• Maintain detailed notes, status, and dates in the system for project delivery status reporting.
• Manage and drive backlog to maintain a clean list of deliverable projects.
• Participation in new initiatives by providing subject matter expertise, participating in user acceptance testing, and possible training content development.
• Attention to detail to ensure accurate financial reporting, including forecasting and revenue recognition.
• Understanding of invoicing requirements and managing customer-specific invoicing exceptions.

• Strong customer focus and experience with customer interactions via phone, email, and virtual meetings.
• Bachelor’s degree desired or equivalent job experience.
• Project Management experience or Customer Service background, preferably involving scheduling responsibilities.
• Knowledge of Microsoft Office suite with strong Excel skills.
• Strong oral and written communication skills.
• Strong organization skills and attention to detail.
• Ability to work collaboratively within a team environment to meet aggressive goals and pre-defined measurement criteria.
• Strong aptitude for learning new technologies and familiarity with the basic hardware and services NetApp provides.
• US Citizenship required.