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This role is responsible to combine strong customer relationship and crisis management skills with technical competencies to deliver the highest level of support service to Enterprise customers
- Willing to work in 24x7 rotational shifts
- Excellent written and verbal communication skills
- Ability to follow standard processes and best practices
- Must have knowledge on Storage hardware and (Knowledge on NetApp E-Series, FAS and EMC storage is an added advantage)
- Basic knowledge on protocols (FC, iSCSI, FCOE, TCP/IP) is an advantage
- Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
- Technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. Sufficient technical skills to obtain NCDA certification.
- Able to participate/contribute to initiatives and trainings to develop an area of specialization
- Minimum of 2 years of relevant experience is required. 2-5 years of experience range is preferred.
- A Bachelor of Science Degree in Electrical Engineering or Computer Science, or related field; or equivalent experience is required
- Demonstrated ability to have completed multiple, moderately complex technical tasks
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