JPMorgan Transactions Supervisor - 1st Shift 

United States, Vermont 

298057711

Job responsibilities:

• Oversee daily workflow of specific workgroups and/or segments of the workflow process
• Manage a team of full and part-time front line employees
• Handle complex customer relationships while utilizing service improvement tools and methodologies
• Allocate work in process to maximize high productivity and excellent quality "Direct ownership" of remittance processing performance
• Inform shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality, responsible for shift operations
• Provide guidance and development of the Team Leaders and Operations team members

Required qualifications, skills and capabilities:

• Minimum 2 years supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision making skills as well as exceptional written and verbal communication skills
• Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential

Preferred qualifications, capabilities, and skills

• Experience preferably in a Remittance processing environment

Monday-Friday 7am-3:30pm

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence