As a Transactions Supervisor in Receivables Operations you will be managing a team processing daily document transactions and extraction of checks and remittances. You will oversee the daily workflow of specific work groups and segments managing a team of employees by providing guidance in their day to day responsibilities.
Job responsibilities:
- Overseeing daily workflow of specific workgroups and/or segments of the workflow process
- Managing a team of full and part-time front line employees
- Handling complex customer relationships while utilizing service improvement tools and methodologies
- "Direct ownership" of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
- Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
- You will be providing guidance and development of the Team Leaders and Operations
Required qualifications, capabilities, and skills:
- Ability to work 100% Onsite
- 2 years of supervisory/leadership experience
- Ability to lead, direct, and be visible to staff and direct reports
- Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
- Excellent decision making skills
- Exceptional written and verbal communication skills
- Ability to display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
- Physical requirements: Sitting – up to 90% of the time, Standing – up to 10% of the time, Lifting – up to 15% of the time and up to 50 pounds; Walking – up to 15% of the time
Preferred qualifications, capabilities, and skills:
- Remittance processing experience
Work schedule: This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Monday - Friday 7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April
- A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 3 years