JPMorgan Transactions Supervisor Rotating 1st 3rd Shift 

United States, North Carolina, Charlotte 

198233379

As a Transactions Supervisor in Receivables Operations you will be managing a team processing daily document transactions and extraction of checks and remittances. You will oversee the daily workflow of specific work groups and segments managing a team of employees by providing guidance in their day to day responsibilities.

Job responsibilities:

• Overseeing daily workflow of specific workgroups and/or segments of the workflow process
• Managing a team of full and part-time front line employees
• Handling complex customer relationships while utilizing service improvement tools and methodologies
• "Direct ownership" of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• You will be providing guidance and development of the Team Leaders and Operations

Required qualifications, capabilities, and skills:

• Ability to work 100% Onsite
• 2 years of supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Excellent decision making skills
• Exceptional written and verbal communication skills
• Ability to display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Physical requirements: Sitting – up to 90% of the time, Standing – up to 10% of the time, Lifting – up to 15% of the time and up to 50 pounds; Walking – up to 15% of the time

Preferred qualifications, capabilities, and skills:

• Remittance processing experience

Work schedule: This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Monday - Friday 7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April

• A Government Security Clearance may be required for this position. This includes, but is not limited to:
  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence up to 3 years