Microsoft Responsible Content Specialist 

United States, Washington 

297502993

• Job location: Redmond, WA or Reno, NV (on-site only, no hybrid option).

business in a compliant and ethical manner. We incorporate trade compliance requirements

mitigation of risk.

If you love the pursuit of excellence and are inspired by the challenges that come through

customers and partners. We offer unique opportunities to work on interesting global projects

in an environment that appreciates diversity, focuses on talent development and recognizes

and rewards great work.

Required/Minimum Qualifications

• High School Diploma (or local equivalent), AND 5+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement)
  • OR Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, Computer Science, or related field AND 3+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement)
  • OR equivalent experience.
• Ability to work 100% onsite
• Ability to work a flexible schedule that includes on call, afterhours and weekends.

Preferred Qualifications

• Proficient in one or more languages in addition to English (e.g., Arabic, Mandarin).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until February 2nd, 2025.

• Perform content moderation tasks to identify and remove explicit and illegal content from our platforms including, but not limited to CSEA (Child Sexual Exploitation and Abuse) & VET (Violent Extremist & Terrorism) content. Analyzes and reviews several types of media such as images, videos, and text-based content based on guidelines and policies while maintaining high fidelity and consistency.
• Recognizes data trends and understands policy implementation. Participate in and drive continuous improvement in processes, guidelines, procedures, policy, and tooling.
• Familiarizes self with guidelines to identify quality problems, and/or discover insights into the data. Develops advanced understanding of guidelines and identifies gaps and when they should be used.
• Works with Managers to understand the requirements and specifications of the projects/tasks and creates processes and work instructions based on those requirements and specifications.
• Identifies internal opportunities to develop new projects and improve current ones. Identifies root problems (e.g., root-cause analysis), define the project strategy, gather requirements, identify needs, create the project plan and targets, and work across teams to align on the plan.
• Work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs/projects from initiation to delivery.
• Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
• Learn how to track the success criteria and performance metrics such as quality, throughput, and SLA Metrics.
• Cooperates with project leads to define and execute landing and communication plans, such as the target audience(s) and communication strategy.
• Maintains the rhythm of business (ROB) during plan execution to ensure global alignment.
• Works across teams and centers to ensure all projects/initiative requirements are understood and can be met.
• Learns to convert stakeholders to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the projects and show business impact under close guidance from senior team members.
• Adapts communication style and storytelling strategy according to audience and business needs.
• Understands and follows ethics and privacy policies when collecting and preparing guidelines or contributing to development of the guidelines. Adheres to Microsoft's privacy policy related to utilizing and working with data.
• Identifies data integrity problems. Maintains high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services and minimizes exposure to risk. Demonstrates personal ownership through following S&P guidelines, immediately reporting incidents using the appropriate channels, and completes all security training. Applies policies and procedures under oversight from managers and peers to meet business needs.
• May interpret the information to protect Microsoft and customers and move the business forward. Discovers non-conformance and escalates to management.

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