Uber Content Specialist 

United States, West Virginia 

54898319

Your Impact In Role

• Create easy-to-understand, relevant, empathetic content: You will author content used by customers and Uber’s customer support representatives in the form of internal blogs, FAQ webpages, and app articles. You will add value by helping our customers to find the right answer in the right place at the right time.
• Cross-functional partnership: Maintain a close partnership with knowledge program specialists and key stakeholders to constantly ensure accuracy, relevancy and quality of content
• Maintain understanding of knowledge base processes: Stay up to date on the processes and programs that you are creating knowledge updates for in order to retain high levels of expertise
• Detail-oriented and organized: Able to organize content / documentation in an efficient manner and pay attention to details.
• Strong communication and writing skills: Demonstrates strong verbal, written skills in English and local / native language.
• Critical thinking and problem solving: You proactively link operation insights in a numerical way to think critically on how to shape content for readers.
• Demonstrated stakeholder management skills: You are experienced working in a diverse environment, proactive in speaking your mind, and managing stakeholder expectations.

The Experience You'll Bring

• Proficient with technological literacy and genAI tooling for writing/editorial support
• Previous experience in content marketing or managing an online forum is a huge plus

Preferred Qualifications

• Familiarity with JQL and SQL
• Working in a fast-paced or customer support environment
• Copywriting & technical writing certifications & trainings such as Business Writing on Coursera or Udemy

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .