Honeywell Lead Customer Experience Specialist Dutch Hybrid 

Romania 

296926082

Key requirements

• Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed);
• Handles customer configuration requests (creating, modifying, extending and creating links;
• Responsible to analyze and take the necessary steps to resolve disputes (credit issuance and reflow);
• Responsible to perform client request processing in SAP, Compass or FX;
• Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.

Key skills and qualifications

• University Degree;
• Preferred experience in a Customer Services environment - understand customer requirements and priorities, with a pro-active attitude;
• Business fluent in written and spoken Dutch and English;
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams) Our Offer

· Competitive Salary regularly increased based on your performance;
· Market-leading Sales performance incentive rewarding your individual achievements;
· Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;
· Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
· Medical Insurance Plan paid by the company;
· Christmas and Easter bonuses;
· Recognition & referral bonus programs;
· Comprehensive induction, ongoing training and development to set you up for success;
· In-house and external learning platforms (Udemy) to continue to expand your skills;
· Work experience opportunities to help you grow your career with us;
· Global employee networks to help you connect and grow;
· Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
· In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
· Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
· Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
· Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
· 3 + 2 hybrid work arrangement to support your work-life balance;
· Flexible working hours;
· Fresh fruit days in the office.

• JOB ID: HRD240150
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt