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MSD Account Manager 
Singapore, Singapore 
291307696

01.09.2024

Job Description

  • Based in Singapore, the regional hub forAsia Pacific (AP)andtop-ranked biopharmaceutical company on the Straits TimesandStatista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
  • Join thepremier biopharmaceutical companythat has beenin Singapore for more than 25 years and in AP for over 60 years.

Job Purpose

Customer Engagement

  • Build and maintain long-term relationships with all key customers, leveraging in-house resources whenever is required to add value to customers
  • Identify and understand each customer’s motivation, unique business needs and objectives
  • Share products merits with HCPs tailoring their identified needs and provide basic product education to customers who are not familiar with company products
  • Understand the market dynamics and industry trends to provide advice to favorably position company’s products
  • Ensure great experiences and add values to customers and their patients whenever customers engage with the company

Stakeholder Management

  • Identify shared purpose among different stakeholders and leverage this to co-create solutions with stakeholders in the healthcare ecosystem
  • Create stakeholder mapping and identify key decision makers and their influential relationship
  • Connect different healthcare stakeholders to help HCPs make faster and better treatment decisions
  • Communicate market and customer insights to internal company cross-functional team to develop value-adding solutions for customers and patients
  • Plan, implement and coordinate internal efforts with cross-function teams (for example but not restricted to market access, communications, marketing) to deliver value for customer and other stakeholders

Account and Territory Management

  • Identify stakeholders and opportunities for the key accounts in territory and develop customer engagement plan for the account accordingly
  • Develop account plans with defining short and long-term strategy to support the growth of prioritized accounts
  • Identify prioritized key accounts, provide customized services to different customers in line with company service standard
  • Monitor performance metrics and is responsible for account performance and commercial proposals; ensures sales targets and goals are met or exceeded
  • Monitor competitor activities by gathering current marketplace information

Strategy Development Support

  • Contribute to sales strategies and tactics development and deploy marketing activities, which are fully compliant with internal medical, legal & compliance processes
  • Contribute inputs and co-develops the therapy area strategies

What you must have

  • University degree in Pharmacy or Science-related domain (biomedical, biology, life science, medical related etc)
  • 4 year of working experience in a MNC environment with minimum 2 years of experience in healthcare, preferably in account management.
  • Experience in Oncology is an added advantage.
  • Fresh graduate from pharmacy background may be considered.
  • Excellent stakeholder engagement skills including partnering with key HCPs and organizations. Experience in project management is an added advantage
  • Broad understanding of patient journey(s) in defined disease area(s), enabling engagement at the specialist level
  • Strong business acumen with expertise in commercialization, medical and customer experience. Good track record in sales, with a history of achieving results
  • Ability to work independently and in a cross-functional environment and able to influence other team members to provide best support to customers
  • Excellent communication skill and able to understand and leverage digital means and tools
  • Strong learning agility and resourceful
  • Positive and Entrepreneurship mindset with winning attitude

What we look for …

Current Contingent Workers apply


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A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.