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KLA ServiceNow developer - CMDB 
India, Tamil Nadu, Chennai 
290997292

31.07.2024

Job Description

  • Participates in the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.
  • Establish and implement Configuration and Asset Management systems, standards, and policies.
  • Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting.
  • Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.
  • Works with other ITSM processes to understand new requirements and identify how Configuration management can support.
  • Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality.
  • Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.
  • Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.
  • Responsible for delivering implementations on IT Operations and Asset Management leveraging IT Datacenter technologies, DevOps and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.
  • Responsible for conducting formal and informal training sessions with business and technical end users
    Build reports for data verification efforts.


Minimum Qualifications

Academic Degree and 3 years related work experience; ; Bachelor's Level Degree and related work experience of 3 years