KLA ServiceNow developer - CMDB 

India, Tamil Nadu, Chennai 

290997292

Job Description

• Participates in the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.

• Establish and implement Configuration and Asset Management systems, standards, and policies.

• Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting.

• Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.

• Works with other ITSM processes to understand new requirements and identify how Configuration management can support.

• Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality.

• Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.

• Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.

• Responsible for delivering implementations on IT Operations and Asset Management leveraging IT Datacenter technologies, DevOps and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.

• Responsible for conducting formal and informal training sessions with business and technical end users
  Build reports for data verification efforts.

Minimum Qualifications

Academic Degree and 3 years related work experience; ; Bachelor's Level Degree and related work experience of 3 years