Uber Learning Program Delivery Manager 

United States, West Virginia 

290944983

About the Role

This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.

What You’ll Do

• Manage and lead the Auto Crash and Claims L&D Delivery vertical, in alignment with business goals and priorities
• Lead the Auto Crash and Claims Delivery team with a focus on effectively developing L&D capabilities across Uber’s network and channels; defining, implementing, and maintaining performance standards, core processes, and SLAs.
• Build and leverage industry standard tools and methods to identify, engage, and manage stakeholders within Uber’s network and channels
• Ensure Learning & Development initiatives are exceptionally implemented across Uber’s network and channels while measuring and reporting insights and key business outcomes
• Define the strategy and engagement model to effectively partner with key stakeholders Use honed consulting skills and processes to diagnose and understand capability gaps within the business.
• Effectively manage the Auto Crash and Claims delivery team capacity , enabling training availability and aligned subject matter expertise.
• Develop and manage a team of trainers to ensure SME and facilitator expertise
• Cross-functionally collaborate with Program and Design verticals to ensure timely and intentional training execution.Track and report post-training performance
• Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents

Basic Qualifications

• 5+ years of professional work experience
• 3+ years of experience in a Learning & Development role
• 2+ years experience with people management

Preferred Qualifications

• Demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance.
• Successful track record of building and managing programs that enable the delivery of large-scale learning programs and initiatives across multiple functions
• Skilled in Project Management and excellence as well as in Planning and Organization
• Strong written, verbal, and visual communication skills, and proven ability to influence and drive consensus at senior levels
• Experience in using standard learning experience tools and platforms

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$103,000 per year - USD$114,500 per year.